TERMS AND CONDITIONS
By working with us, hiring us for any service(s) or buying product(s) from us entitles you and legally binds you to abide by our policies (stated in the sections below) and our terms and conditions written below in this section:
1. You will not raise a claim or file a lawsuit or complaint against us with the bank, court or any other authority or company for any matter. For any complaints you can write to us on [email protected] and when we get your complaint we will do our best to resolve the issue.
2. Although our response time is usually quick there can be times when we do not respond within a few days. This can be due to many reasons including us not receiving your email or message. If this happens you should try to reach us on a different medium, for example if you left us messages on chat and we did not get back to you, you should send us an email and vice versa.
3. We are always respective towards our clients and customers and you will also be respective and polite and not harm (in any way possible), any of our team members and anyone associated with us in any way.
4. Please try to understand that every additional service or product incurs costs for us even if its a little one for example if you get a logo made by us and later on you need the monochrome version of the logo or you want it on a standee design, that itself is a different service. You will pay for all additional service(s) and/or product(s).
5. You will not defame us anywhere (including the social media and internet) or do anything that can directly or indirectly bring any kind of harm to our name or image. For any complaints you can write to us on [email protected] as once we get your email we will try our best to resolve the issue.
6. We charge 100% in advance for all of our services and products. Your project will only start once we have received the complete payment from you. If, for any reason, we agree to charge you (completely or partially) after we have started your project you will have to complete the payment within the given time frame, which will be a maximum of 3 months if we haven’t given you a time frame, even if you decide to cancel the order (of the service or product).
7. When our service(s) offered to you include something that is not quantitative for example all changes that you want on your website, it does not mean that you can get unlimited amount of that service. In such conditions we will provide you that part of the service three times with a maximum of 3 working hours each time unless we decide otherwise.
8. We reserve the right to refuse our service(s) or product(s) to any individual, group or company. We also reserve the right to block any individual, group, company or IP from any of our or our clients’ website(s) or any other service(s).
9. You agree to abide by all of our policies, terms and conditions and if you fail to do so, we can file a lawsuit or claim against you in court and/or with other authorities or companies.
We do not give any refunds (complete or partial) in any case expect for if we decide to do so which can be for any reason decided by us.
RETURN AND EXCHANGE POLICY
We do not offer returns or exchanges in any case unless we decide to do so which can be for any reason decided by us. Our products are thoroughly checked before being dispatched to the client(s) or customer(s).
Having said that we hold the right to cancel any project we want to.
For physical products:
The printed material will be delivered to you in one week of placing the order.
For digital products:
The digital files will be sent to you as soon as they are ready.
Our general time required to complete various services:
Website design and development, 2 weeks
App design and development, 1 month
Branding and rebranding, 1 week
Packaging design, 1 week
Interior design, 2 weeks